Renoja Bio is a physician-guided telehealth platform operated by Renoja Glendale LLC (“Renoja Bio,” “we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal and health information.

By using our website, completing a health assessment, enrolling in a program, or communicating with us by email, phone, or SMS, you agree to this Privacy Policy.

Who We Are

Renoja Bio connects patients with licensed medical providers for programs including Fat Loss, Hormone Optimization, and Peptide/Performance Optimization.

Medical services are provided through OlaMD, and prescriptions may be fulfilled through RxAve.

As part of our services, we may operate as a Business Associate under HIPAA regarding Protected Health Information (“PHI”).

Information We Collect

We may collect:

How We Use Your Information

We use your information to:

We do not sell your personal information or Protected Health Information for marketing purposes.

SMS Messaging & Compliance

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Renoja Bio does not share customer opt-in information, including mobile numbers, SMS consent records, or text messaging originator data, with affiliates or third parties for marketing or promotional purposes.

All SMS opt-in information is kept strictly confidential.

Text Message Program Terms & Conditions

By opting into our SMS services, you agree to receive messages related to your care and use of Renoja Bio services, including appointment reminders, support messages, treatment updates, and important account notifications.

Opt-In & Consent

Opt-Out Instructions

You may opt out at any time by replying:

STOP

After opting out, you may receive a final confirmation message. No additional messages will be sent unless you opt in again.

Help & Support

Reply HELP for assistance or contact us at: +1 623-244-0188

Message Frequency & Carrier Notice

Message frequency may vary based on your interaction with our services. Standard message and data rates may apply. Carriers are not responsible for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Information may only be shared with service providers supporting operational services such as customer support, appointment scheduling, or secure message delivery.

All other use cases exclude SMS originator opt-in data and consent information.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with:

All service providers are required to maintain appropriate confidentiality and security protections.

SMS opt-in data and consent information will not be shared with third parties except as necessary to provide SMS services.

Protected Health Information (PHI)

To the extent applicable under HIPAA, your PHI is protected and will only be used or disclosed for treatment, payment, healthcare operations, or as otherwise permitted by law.

Your PHI will never be sold or used for marketing without your authorization.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information,

including:

While we take reasonable steps to protect your information, no method of transmission or storage is completely secure.

Your Privacy Rights

Depending on applicable law, you may have the right to:

To exercise any of these rights, contact us at [email protected].

Cookies & Tracking Technologies

We use cookies and similar technologies to:

We may use services such as Google Analytics and Meta Pixel.

You can manage cookies through your browser settings.

Minors

Renoja Bio does not knowingly collect or market to individuals under 18 years of age.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or how we handle your information: