These Terms & Conditions (“Terms”) govern your use of the Renoja Bio website and telehealth platform operated by Renoja Glendale LLC (“Renoja Bio,” “we,” “our,” or “us”).

By accessing our website, enrolling in a Renoja Bio program, or using our services, you agree to these Terms. If you do not agree, please do not use our platform.

About Renoja Bio

Renoja Bio is a physician-guided telehealth platform offering programs related to Fat Loss, Hormone Optimization, and Peptide/Performance Optimization.

Medical services are provided through licensed healthcare providers facilitated by OlaMD. Prescription fulfillment may be provided through RxAve.

Renoja Glendale LLC operates as a healthcare technology and program platform and is not itself a medical practice. Clinical decisions, diagnoses, treatments, and prescriptions are made solely by licensed healthcare providers.

Eligibility

To use Renoja Bio services, you must:

We reserve the right to deny or discontinue services at our discretion.

No Doctor-Patient Relationship with Renoja Glendale LLC

Your physician-patient relationship exists solely between you and the licensed medical provider treating you through our telehealth partners.

Renoja Glendale LLC does not practice medicine, provide medical advice, or replace your primary healthcare provider.

Telehealth Services

By enrolling in a Renoja Bio program, you consent to receiving healthcare services through telehealth technologies.

You acknowledge that:

If you are experiencing a medical emergency, call 911 immediately.

Program Enrollment & Billing

Program fees are billed on a quarterly prepaid basis unless otherwise stated during enrollment.

By enrolling, you authorize us to charge your payment method for applicable program fees.

You agree that:

Prescription and pharmacy charges from RxAve may be billed separately.

Telehealth Services

By enrolling in a Renoja Bio program, you consent to receiving healthcare services through telehealth technologies.

You acknowledge that:

Renoja Bio and its provider partners do not provide emergency services

User Responsibilities

You agree to:

No Guarantee of Results

Individual outcomes vary. Renoja Bio does not guarantee any specific health, weight loss, hormone, or treatment results.

Results depend on factors including medical history, treatment adherence, lifestyle, and individual biology.

SMS Messaging Terms & Compliance

Program Description

Our SMS program sends appointment reminders, treatment updates, account notifications, customer support communications, and other service-related messages to users who have voluntarily opted in.

SMS consent is collected through website forms, scheduling forms, or other approved enrollment methods.

Opt-Out Instructions

You may cancel SMS communications at any time by replying:

STOP

After sending STOP, you may receive a confirmation message and will no longer receive SMS communications unless you opt in again.

Help & Support

Reply HELP for assistance or contact us at: +1 623-244-0188

Message Frequency & Charges

Message frequency varies depending on your interaction with our services. Standard message and data rates may apply.

Carrier Liability

Mobile carriers are not responsible for delayed or undelivered messages.

Supported Carriers

Our messaging program is supported by most major U.S. wireless carriers.

Age Restriction

You must be 18 years or older to participate in our SMS program.

Compliance

We comply with applicable laws and regulations governing SMS communications, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.

For information regarding how we collect and use personal data, please review our Privacy Policy.

Disclaimer of Warranties

The Renoja Bio platform and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee uninterrupted, error-free, or secure access to the platform.

Limitation of Liability

To the fullest extent permitted by law, Renoja Glendale LLC and its affiliates, officers, employees, contractors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or services.

Our total liability for any claim shall not exceed the amount paid by you for services during the three (3) months preceding the event giving rise to the claim.

Intellectual Property

All website content, branding, logos, graphics, text, software, assessments, and program materials are owned by Renoja Equities LLC or its licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, sell, or exploit any content without prior written permission.

You may use the website solely for personal, non-commercial purposes.

User Content

If you submit reviews, comments, feedback, media, or other materials through our platform, you grant Renoja Bio a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with our services and marketing, subject to applicable privacy laws.

You represent that you own or have permission to share any submitted content.

Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

You agree to notify us immediately of any unauthorized access or security breach.

Indemnification

You agree to indemnify and hold harmless Renoja Glendale LLC and its affiliates, officers, employees, and partners from claims, damages, liabilities, or expenses arising from your misuse of the platform or violation of these Terms.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for third-party content, products, or privacy practices.

Termination

We reserve the right to suspend or terminate your access to the platform at any time if we believe you violated these Terms or applicable law.

Upon termination, your right to use the platform immediately ends.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved in the courts located in New Hanover County, North Carolina, unless otherwise required by law.

Changes to These Terms

We may update these Terms periodically. Updated versions will be posted on this page with a revised effective date.

Your continued use of the platform after changes become effective constitutes acceptance of the updated Terms.

Contact

For questions regarding these Terms & Conditions, contact: